Support Contacts

You can contact us using any of the following options:

Business Contacts

To find the nearest office or distributor, use the following URL:
https://sentinel.gemalto.com/contact-us-sm/

Technical Support

To obtain assistance in using Gemalto Sentinel Products, feel free to contact our Technical Support team:

>Customer Support Portal: (Preferred)

https://supportportal.thalesgroup.com/csm?id=sentinel

>Support Essentials (Contact details, support plans, and policies):

https://supportportal.thalesgroup.com/csm?id=support_essentials

>For Issues Related to Using the Portal:

portal.support.DIS@thalesgroup.com

>Phone:

AMER: 800-545-6608 (US toll free)

International: +1-410-931-7520

EMEA / APAC: https://supportportal.thalesgroup.com/csm?id=sentinel

>E-mail (only if having issue submitting the technical issue via portal)
technical.support@gemalto.com

Downloads

You may want to explore updated installers and other components here:
https://sentinelcustomer.gemalto.com/sentineldownloads/

GDPR Compliance

The Sentinel RMS SDK and its redistributables are GDPR-compliant. To achieve this compliance in the case of Sentinel RMS License Manager's usage log files, make sure that the -log-anonymity option is used to anonymize the actual details of the user. Refer to the Sentinel RMS System Administrators Guide for more information about doing this.