Support Contacts
You can contact us using any of the following options:
Business Contacts
To find the nearest office or distributor, use the following URL:
https://sentinel.gemalto.com/contact-us-sm/
Technical Support
To obtain assistance in using Gemalto Sentinel Products, feel free to contact our Technical Support team:
>Customer Support Portal: (Preferred)
•https://supportportal.thalesgroup.com/csm?id=sentinel
>Support Essentials (Contact details, support plans, and policies):
•https://supportportal.thalesgroup.com/csm?id=support_essentials
>For Issues Related to Using the Portal:
•portal.support.DIS@thalesgroup.com
>Phone:
•AMER: 800-545-6608 (US toll free)
• International: +1-410-931-7520
•EMEA / APAC: https://supportportal.thalesgroup.com/csm?id=sentinel
>E-mail (only if having issue submitting the technical issue via portal)
technical.support@gemalto.com
Downloads
You may want to explore updated installers and other components here:
https://sentinelcustomer.gemalto.com/sentineldownloads/
GDPR Compliance
The Sentinel RMS SDK and its redistributables are GDPR-compliant. To achieve this compliance in the case of Sentinel RMS License Manager's usage log files, make sure that the -log-anonymity option is used to anonymize the actual details of the user. Refer to the Sentinel RMS System Administrators Guide for more information about doing this.